How to Make A Fabric Warranty Claim

Stain Protection:

Attempt to clean the stained area with the cleaner provided according to the directions on the bottle, or as recommended by one of our customer relations representatives.
Should the stain persist, for best results and to comply with the terms and conditions of this warranty, call the toll free number (1-800-661-7313) within 14 days with your warranty registration number and proof of purchase readily available. Phoenix A.M.D. International will have the stained area professionally cleaned by an authorized cleaning technician, at no charge to the owner.
If the approved stain cannot be removed, and if and only if the claim is made within the applicable warranty term, Phoenix A.M.D. International will either repair or replace the stained area of the fabric, at their discretion. In the other case of replacement, should the original item no longer be available, the owner will be asked to reselect a new similar replacement piece, equal to the original purchase. In the event of providing repair or replacement service, neither Phoenix A.M.D. International nor Dupont is responsible for fabric or leather dyelot variations or the availability of matching the original upholstered material, and the repair or replacement is limited to the stained item only, as specified in the warranty coverage.

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